Provided Not Provided
Referred Out
Computer and Network Services Provided
Ethernet service
is provided to students in each room. This is not a dial-up connection.
It is a dedicated line to the campus network and Internet. There are one
to three Ethernet connections per room. IT Services maintains network
service to the wall jack in the student’s room. IT Services will supply
the student with the necessary configuration information, which will
allow the student to configure her/his computer for Internet access.
Internet programs (browsers, etc.) are not provided.
IT Services
does not support Windows 95/98/98SE or ME systems on the college
network. PC users should have the latest Service Packs and all updates
from the Microsoft Windows Update web site. Whittier College requires
all existing and incoming students to install and maintain anti-virus
software, including updates, on their personal computers at all times.
Failure to do so will result in the loss of connectivity to the Whittier
College network until anti-virus software is installed.
IT Services will
assist students who are having problems getting their computer on the
network. This may include configuring the computer's network control
panel for the campus network. Please contact IT Services at extension
4287 for assistance. Computers may be brought in by appointment only.
If it can be
determined that a network problem is due to wiring or the Ethernet jack,
IT Services may send a representative to the student's residence hall
room to check for network continuity. An authorization form must be
filled out, signed by the student, and submitted to IT Services for
access into the room.
Computer and Network Services Not Provided
IT Services does
not support other Internet Service Providers (ISPs) such as AOL, nor
other email providers such as Hotmail or Yahoo.
A 10 or 10/100
BaseT Ethernet card and an RJ45 network cable are necessary to connect
to the campus network. Purchase and installation of these items are the
student’s responsibility. These items can be purchased at computer
stores such as Best Buy, Comp USA, and Fry’s. IT Services sells 25-foot
RJ45 network cables. We recommend a 3Com or Intel brand Ethernet card.
We cannot guarantee that other Ethernet cards will work properly.
Computer and Network Services Referred to Outside Service Company
IT Services will
not open a computer for any reason, including memory and Ethernet card
installation or floppy disk/hard drive replacement. Any computing or
network problem, which requires the installation of any software or
hardware, will be referred to KIS Computer Center, who provides repair
service to many of the College's Macintosh and PC computers. A schedule
of services provided by KIS Computer Center can be seen below.
KIS
Computer Center Schedule of Services and Charges
Carry-In
Service
|
Install
memory, modem, Ethernet card, hard drive, CD_Rom, etc. |
$35.00
labor*, plus parts |
|
System
Recovery, hard drive format and system installation |
$75.00
labor*, each instance |
On-Site Service
|
Install
memory, modem, Ethernet card, hard drive, CD_Rom, etc. |
$75.00
labor*, plus parts |
|
System
Recovery, hard drive format and system installation |
$113.00
labor*, each instance |
*Prices are
subject to change
KIS Computer Center Contact Info:
11805 E. Telegraph Road
Santa Fe Springs, CA 90670
Peter
(562)942-0338 ext. 2444
